Shipping, Exchanges & Return Policy

RETURN & EXCHANGE POLICY

At Vavna Designs Studio, we take pride in the craftsmanship and care that goes into each of our products. As a boutique that works closely with skilled artisans, each piece is thoughtfully made, more often by hand, with attention to detail. However, we also understand that there may be instances where a return or exchange is necessary. We have therefore created a balanced return policy to ensure a fair and smooth experience for both our customers and our studio.

    Eligibility for Returns & Exchanges
•    Returns or exchanges are accepted only in the case of a genuine defect, damage in transit, or if the wrong product is delivered.

•    Requests must be raised within 48 hours of delivery by writing to us at customercare@vavna.in with clear video of opening of the parcel and the entire product, clearly visible photographs and order details.

•    The item must be unused, unwashed, and returned in its original packaging with all tags intact.

    What Cannot Be Returned

•    We do not accept returns or exchanges for reasons related to:
o    Minor variations in colour or texture (due to handwork or screen settings). Our product description attempts at giving a vivid description of the product, including the colour and fabric.
o    Size issues (please refer to the size chart or get in touch before placing the order)
o    Custom-stitched, altered, or made-to-order items

•    Products purchased during a sale or promotion are non-returnable and non-refundable

    Our Process

•    Once your request is approved, we will guide you through the return shipping process.

•    Reverse pickup is available in select pin codes. In other cases, the customer may be required to ship the product back to us.

•    Upon receipt and inspection of the returned item, a credit note (valid for 6 months) or exchange will be initiated, based on your preference.

    Refunds

•    We do not offer monetary refunds. Only credit notes or exchanges will be provided to ensure sustainability and fairness to our artisan collaborators.

    Additional Support

We encourage you to reach out to us for sizing or styling assistance prior to purchase so that you make informed decisions. Our team is always here to help.

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SHIPPING

•    For all domestic (pan India) orders, shipping is free. 

•    Products will be shipped within 5-7 working days from the date of purchase. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions, strikes & any other restrictions subjected to government directives. 

•    Above rates and delivery time may vary if you are located in a delivery partner defined "remote location".

•    Our carrier partner is Shiprocket, a leading logistics and shipping platform in India. 

•    You will receive the tracking details and carrier information via email once the product has been shipped. 

•    Please ensure that either you or someone you trust is available at the delivery address to receive the package upon notification of delivery. We cannot be held responsible for parcels that are returned, left at the doorstep, or placed outside the delivery location due to the absence of a responsible recipient. As these may involve high-value items, we kindly request your attention to this matter.

•    All our products are quality checked and come in a tamper proof packaging.

•    Please do not accept the delivery if you notice that the package is tampered or damaged. In such events we request you to take photos of the tampered/damaged area, do not sign acceptance of the package, and return the package back to the carrier. Should you accept such a package, it will be deemed that the product was received in a good condition.

•    Please note that we are unable to re-route/ redirect any shipments once they are despatched. Please therefore check and verify your shipping address is correct for product delivery.

•    Should a non-delivery and subsequent rerouting occur due to incomplete/incorrect destination details, any additional charges will be passed on to the buyer.

•    If you are based in a remote location or a courier non-serviceable area, please write to us with your complete mailing address and order details to customercare@vavna.in and we will arrange for a suitable service to deliver the product. Please note that some carriers may charge an additional sum or surcharge to deliver at remote locations, in such cases we will intimate you the additional charge prior to the delivery of the same.

•    For domestic shipments any additional tax as applicable should be borne by the customer.

•    For international shipments based on the country of import, our carrier may need to get customs clearance for your goods before delivering them to you. Any additional taxes, import duties, customs charges levied by the country of import will be chargeable to the customer.

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IMPORTANT TO NOTE

•    The colours you see on your device may vary due to the varying colour reproduction, brightness, resolution and temperature of individual devices. If you'd like more clarity before your purchase, please contact our customer support team. They will be happy to assist you with 'daylight' images if needed. We will not accept exchanges against colour perception concerns.

•    Vavna Designs Studio cannot be held responsible for any damage that occurs to the product after purchase due to exposure to rain, careless use, stains, incorrect/improper cleaning and care and other normal wear and tear.

•    In cases of sarees, attached or 'running' blouse vary in length. This is due to differences in woven warp lengths. The measurements normally vary between 80 cm to 100 cm. However, for the sake of uniformity, the blouse length has been mentioned as 80 cm for all sarees.

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CANCELLATION OF ORDERS

•    We start processing your order as soon as you pay for the same and hence we do not encourage any cancellation of orders.

•    If you wish to discuss further regarding a potential cancellation please contact our customer support team at +91 7200094225 or email to customercare@vavna.in

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SPECIAL ORDERS

•    In some cases, Vavna Designs Studio takes on special orders for customers most often on products that have sold out but that can be remade. These are on a case to case basis and require us to check with our workshop if it is indeed possible to recreate.

•    In the event that it is possible, please note that lead time to remake and prepare to ship such product is variable and may extend beyond the committed time frame due to the handmade nature of the product, and placement within the current workflow run. The sales assistance team will monitor this and keep customers updated.

•    Most importantly, due to the fluctuating nature of the raw materials over time, especially artisan costs, and cost of fabric, embroidery threads, paints, etc., there may be a slight variation in cost between the product earlier showcased and the cost of the exact same product taken on as special order. While under such circumstances, we will make every attempt to communicate any ballpark price changes to customers placing special orders, please be advised this may not always be possible. 

•    Special orders are made specifically on customer requests and therefore cannot be cancelled or exchanged once the order is placed.

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    Contact Us
For any concerns or queries, please email us at customercare@vavna.in or WhatsApp us at 7200094225.