Shipping policy

• For all domestic (pan India) orders, shipping is free for purchases above 2499 INR.

• Products will be shipped within 1-3 working days from the date of purchase. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions, strikes & any other restrictions subjected to government directives.

• Above rates and delivery time may vary if you are located in a delivery partner defined "remote location".

Domestic Shipping Partners

For deliveries within India, Vavna Designs Studio primarily arranges shipping through Shiprocket and its associated courier partners.

Where a suitable courier service is unavailable through Shiprocket, including for remote or otherwise non-serviceable locations, Vavna Designs Studio may dispatch orders through India Post (Indian Postal Service) or another reliable delivery provider.

The selection of the shipping carrier shall be at the discretion of Vavna Designs Studio, taking into consideration service availability, destination coverage and delivery requirements.

Customers will be provided with the relevant carrier and tracking details once their order has been dispatched.

• You will receive the tracking details and carrier information via email once the product has been shipped.

• Please ensure that either you or someone you trust is available at the delivery address to receive the package upon notification of delivery. We cannot be held responsible for parcels that are returned, left at the doorstep, or placed outside the delivery location due to the absence of a responsible recipient. As these may involve high-value items, we kindly request your attention to this matter.

• All our products are quality checked and come in a tamper proof packaging.

• Please do not accept the delivery if you notice that the package is tampered or damaged. In such events we request you to take photos of the tampered/damaged area, do not sign acceptance of the package, and return the package back to the carrier. Acceptance of a parcel does not automatically establish that its contents are free from damage. Customers are requested to document any visible damage or tampering at delivery and report concerns promptly in accordance with our Return and Refund Policy.

• Please note that we are unable to re-route/ redirect any shipments once they are despatched. Please therefore check and verify your shipping address is correct for product delivery.

• Should a non-delivery and subsequent rerouting occur due to incomplete/incorrect destination details, any additional charges will be passed on to the buyer.

• If you are based in a remote location or a courier non-serviceable area, please write to us with your complete mailing address and order details to customercare@vavna.in and we will arrange for a suitable service to deliver the product. Please note that some carriers may charge an additional sum or surcharge to deliver at remote locations, in such cases we will intimate you the additional charge prior to the delivery of the same.

• For domestic shipments any additional tax as applicable should be borne by the customer.

Contact Information

Vavna Designs Studio, 193/1H, Picnic Garden Road,
Kolkata, West Bengal, India
Email: customercare@vavna.in
WhatsApp: +91 7200094225

INTERNATIONAL SHIPPING POLICY — UNITED STATES & AUSTRALIA

1. International Shipping Destinations

Vavna Designs Studio, a sole proprietorship based in Kolkata, India, offers international shipping to customers in the United States of America and Australia, subject to service availability, customs regulations and applicable shipping restrictions.

2. Shipping Carrier

International orders are dispatched from India primarily through India Post's international postal services.

Vavna Designs Studio reserves the right to use an alternative reliable shipping provider where necessary, with appropriate communication to the customer.

3. Shipping Charges

International shipping charges are calculated according to the total chargeable weight of the shipment and the destination country.

The applicable shipping charge will be displayed at checkout before payment is completed.

Where carrier rules require volumetric weight to be considered, the chargeable weight may differ from the actual weight of the merchandise.

For orders exceeding the available shipping weight limits, customers are requested to contact customercare@vavna.in for a shipping quotation before placing an order.

4. Order Processing and Dispatch

Ready-to-ship products are ordinarily dispatched within 1–3 working days after successful payment confirmation, excluding Sundays and applicable public holidays.

Custom-made, altered, personalised and special-order merchandise may require additional preparation time, which will be communicated where practicable.

Dispatch timelines are estimates and may be affected by unforeseen circumstances.

5. International Transit and Delivery

International delivery times depend on the destination, postal service, customs clearance procedures and local delivery arrangements.

Any estimated delivery period communicated by Vavna Designs Studio is indicative and does not constitute a guaranteed delivery date unless expressly agreed otherwise.

Delays may arise from customs inspections, adverse weather, public holidays, postal disruptions, transportation restrictions or other circumstances outside Vavna's reasonable control.

Vavna Designs Studio will provide reasonable assistance in tracing delayed shipments and addressing delivery issues. Nothing in this section limits remedies required by applicable law for non-delivery or unreasonable delay.

6. Shipment Tracking

Once an international order has been dispatched, the customer will be provided with available shipment tracking details through the contact information supplied with the order.

Tracking updates are dependent on India Post and the destination country's postal network. Updates may not appear immediately or continuously throughout international transit.

7. Customs Duties, Import Taxes and Clearance Charges

International shipments may be subject to import duties, taxes, customs assessments, clearance charges and other fees imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in Vavna's product prices or shipping charges and are payable by the recipient.

Customers are responsible for complying with applicable import requirements and providing any information reasonably required for customs clearance.

Customs rules and charges may change and can vary according to the nature, classification and declared value of the merchandise.

8. Accurate Shipping Information

Customers must provide a complete and accurate delivery address, postal code, contact telephone number and other information required for international delivery.

Vavna Designs Studio cannot guarantee changes to the shipping address once a shipment has been dispatched.

Additional carrier charges resulting from incorrect or incomplete customer-provided information may be payable by the customer, where legally permissible.

9. Delivery Acceptance and Parcel Inspection

Customers are requested to ensure that an authorised recipient is available to accept the shipment.

Where the outer packaging shows visible signs of damage or tampering, customers should document the condition of the parcel and notify the delivery provider and Vavna Designs Studio promptly.

All international customers are required to record a clear, continuous and unedited parcel-opening video, commencing before the package is opened and showing the complete unpacking process.

The video and supporting photographs are mandatory evidence for eligibility under Vavna Designs Studio's voluntary international damage and discrepancy claims procedure.

Customers should refer to our International Returns, Refunds & Cancellations Policy for the complete reporting requirements, including the 48-hour notification procedure.

These evidence requirements do not restrict mandatory statutory consumer rights.

10. Failed Delivery, Refusal and Unclaimed Shipments

If a shipment cannot be delivered because of an incorrect address, failure to complete customs clearance, non-payment of applicable import charges or refusal of delivery, the parcel may be returned to India or otherwise handled by the relevant postal or customs authorities.

Where legally permissible, actual non-recoverable shipping, return, customs and carrier charges may be deducted from any discretionary refund.

Any such deductions will be consistent with our International Returns, Refunds & Cancellations Policy and applicable consumer protection laws.

11. Lost or Undelivered Shipments

Customers who believe their shipment has been lost or has not arrived within a reasonable period should contact customercare@vavna.in with their order number and tracking details.

Vavna Designs Studio will initiate appropriate enquiries with the shipping provider and assess the circumstances.

Any refund, replacement or other resolution will be determined in accordance with applicable law and the circumstances of the shipment.

12. Consumer Protection Rights

Nothing in this policy excludes, restricts or modifies any consumer rights or remedies that cannot lawfully be excluded under applicable legislation, including the Australian Consumer Law where applicable.

13. Contact Information