Shipping policy

 

• For all domestic (pan India) orders, shipping is free for purchases above 2499 INR.

• Products will be shipped within 5-7 working days from the date of purchase. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions, strikes & any other restrictions subjected to government directives. 

• Above rates and delivery time may vary if you are located in a delivery partner defined "remote location".

• Our carrier partner is Shiprocket, a leading logistics and shipping platform in India. 

• You will receive the tracking details and carrier information via email once the product has been shipped. 

• Please ensure that either you or someone you trust is available at the delivery address to receive the package upon notification of delivery. We cannot be held responsible for parcels that are returned, left at the doorstep, or placed outside the delivery location due to the absence of a responsible recipient. As these may involve high-value items, we kindly request your attention to this matter.

• All our products are quality checked and come in a tamper proof packaging.

• Please do not accept the delivery if you notice that the package is tampered or damaged. In such events we request you to take photos of the tampered/damaged area, do not sign acceptance of the package, and return the package back to the carrier. Should you accept such a package, it will be deemed that the product was received in a good condition.

• Please note that we are unable to re-route/ redirect any shipments once they are despatched. Please therefore check and verify your shipping address is correct for product delivery.

• Should a non-delivery and subsequent rerouting occur due to incomplete/incorrect destination details, any additional charges will be passed on to the buyer.

• If you are based in a remote location or a courier non-serviceable area, please write to us with your complete mailing address and order details to customercare@vavna.in and we will arrange for a suitable service to deliver the product. Please note that some carriers may charge an additional sum or surcharge to deliver at remote locations, in such cases we will intimate you the additional charge prior to the delivery of the same.

• For domestic shipments any additional tax as applicable should be borne by the customer.

• For international shipments based on the country of import, our carrier may need to get customs clearance for your goods before delivering them to you. Any additional taxes, import duties, customs charges levied by the country of import will be chargeable to the customer.