At Vavna Designs Studio, we take pride in the craftsmanship and care that goes into each of our products. As a boutique that works closely with skilled artisans, each piece is thoughtfully made, more often by hand, with attention to detail. However, we also understand that there may be instances where a return or exchange is necessary. We have therefore created a balanced return policy to ensure a fair and smooth experience for both our customers and our studio.

Eligibility for Returns & Exchanges

• Returns or exchanges are accepted only in the case of a genuine defect, damage in transit, or if the wrong product is delivered.

• Requests must be raised within 48 hours of delivery by writing to us at customercare@vavna.in  with a clear video of opening of the parcel and opening of the entire product, photographs and order details.

• The item must be unused, unwashed, and returned in its original packaging with all tags intact.

What Cannot Be Returned

• We do not accept returns or exchanges for reasons related to:

1. Minor variations in colour or texture (due to handwork or screen settings)
2. Size issues (please refer to the size chart or get in touch before placing the order)
3. Custom-stitched, altered, or made-to-order items

• Products purchased during a sale or promotion are non-returnable and non-refundable

Our Process

• Once your request is approved, we will guide you through the return shipping process.

• Reverse pickup is available in select pin codes. In other cases, the customer may be required to ship the product back to us.

• Upon receipt and inspection of the returned item, a credit note (valid for 6 months) or exchange will be initiated, based on your preference.

Refunds

• As a general policy, Vavna Designs Studio does not offer monetary refunds for voluntary returns or exchanges. Where a return or exchange is approved under our discretionary policy, customers may be offered a credit note valid for six months or an exchange, as applicable.

This does not affect any refund or other remedy required under applicable consumer protection laws.

Additional Support

We encourage you to reach out to us for sizing or styling assistance prior to purchase so that you make informed decisions. Our team is always here to help.

 

IMPORTANT TO NOTE

•  The colours you see on your device may vary due to the varying colour reproduction, brightness, resolution and temperature of individual devices. If you'd like more clarity before your purchase, please contact our customer support team. They will be happy to assist you with 'daylight' images if needed. We will not accept exchanges against colour perception concerns.

•  Vavna Designs Studio cannot be held responsible for any damage that occurs to the product after purchase due to exposure to rain, careless use, stains, incorrect/improper cleaning and care and other normal wear and tear.

•  In cases of sarees, attached or 'running' blouse vary in length. This is due to differences in woven warp lengths. The measurements normally vary between 80 cm to 100 cm. However, for the sake of uniformity, the blouse length has been mentioned as 80 cm for all sarees.

 

CANCELLATION OF ORDERS

•  We start processing your order as soon as you pay for the same and hence we do not encourage any cancellation of orders.

•  If you wish to discuss further regarding a potential cancellation please contact our customer support team at +91 7200094225 or email us at customercare@vavna.in

SPECIAL ORDERS

•  In some cases, Vavna Designs Studio takes on special orders for customers, most often on products that have sold out but that can be remade. These are on a case to case basis and require us to check with our workshop if it is indeed possible to recreate.

•  In the event that it is possible, please note that lead time to remake and prepare to ship such product is variable and may extend beyond the committed time frame due to the handmade nature of the product, and placement within the current workflow run. We will monitor this and keep customers updated.

•  Most importantly, due to the fluctuating nature of the raw materials over time, especially artisan costs, and cost of fabric, embroidery threads, paints, etc., there may be a slight variation in cost between the product earlier showcased and the cost of the exact same product taken on as special order. While under such circumstances, we will make every attempt to communicate any ballpark price changes to customers placing special orders, please be advised this may not always be possible. 

•  Special orders are made specifically on customer requests and therefore cannot be cancelled or exchanged once the order is placed.

Contact Us
For any concerns or queries, please email us at customercare@vavna.in or WhatsApp us at 7200094225.

 

INTERNATIONAL RETURNS, REFUNDS & CANCELLATIONS POLICY

Applicable to Customers in the United States of America and Australia

Vavna Designs Studio is a sole proprietorship based in Kolkata, India, specialising in handcrafted, handwoven, artisanal and designer apparel and accessories.

This policy applies to all orders shipped to the United States of America and Australia and supplements our general Return and Refund Policy. In the event of any inconsistency, the provisions below shall govern international orders, subject to applicable consumer protection laws.

1. International Returns and Exchanges

Due to the handcrafted, limited-edition and frequently one-of-a-kind nature of our products, and the substantial costs and complexities associated with international shipping, all international purchases are final sale for change-of-mind purposes.

Vavna Designs Studio does not accept voluntary international returns or exchanges on account of:

• Change of mind or personal preference.

• Incorrect size, colour or design selection by the customer.

• Minor colour differences attributable to photography, lighting or screen settings.

• Natural variations in weaving, dyeing, embroidery, printing, hand painting or other artisanal processes.

• Minor irregularities inherent in handcrafted textiles.

Customers are therefore advised to carefully review product descriptions, measurements, photographs and other specifications before placing an order.

These exclusions do not apply where the merchandise is defective, materially misdescribed or otherwise subject to mandatory consumer remedies.

2. Mandatory Parcel-Opening Video and Evidence Requirements

To protect the interests of both the customer and Vavna Designs Studio, all international customers are required to record a clear, continuous and unedited video of the complete parcel-opening process.

The recording must commence before the shipping package is opened and must clearly capture:

1. The sealed outer packaging, including the shipping label and its condition upon delivery.

2. The entire process of opening the parcel, without interruption, editing or breaks in recording.

3. The removal of all items from the package.

4. The condition of the merchandise immediately upon removal, including any visible damage, defects, missing components or discrepancies.

Customers must exercise reasonable care while opening their parcels, particularly when using scissors, blades or other sharp instruments.

Any claim for transit damage, visible defects, missing merchandise or incorrect products must be submitted in writing to customercare@vavna.in within 48 hours of confirmed delivery, together with the order number, relevant photographs and the complete parcel-opening video.

Submission of the uninterrupted parcel-opening video is mandatory for eligibility under Vavna Designs Studio's voluntary international damage and discrepancy claims procedure. Claims unsupported by the prescribed video evidence may be rejected under this voluntary procedure.

Vavna Designs Studio reserves the right to examine the evidence, request further documentation and decline claims where the available evidence does not substantiate the reported issue, including damage attributable to improper handling or opening of the parcel by the customer.

These requirements do not exclude or limit any statutory consumer rights or remedies that cannot lawfully be restricted. Where applicable law requires a claim to be considered without an unboxing video or beyond the stated reporting period, Vavna Designs Studio will assess that claim in accordance with such law.

3. Reporting of Damaged, Defective or Incorrect Merchandise

Customers are required to inspect their shipment promptly upon delivery.

For consideration under Vavna Designs Studio's voluntary international claims procedure, complaints concerning transit damage, visible defects, missing items or incorrect merchandise must be submitted within 48 hours of confirmed delivery.

Complaints must be sent to customercare@vavna.in, quoting the order number and accompanied by the evidence specified in Section 2.

Claims submitted after this period will not qualify for discretionary refunds, replacements or exchanges.

Vavna Designs Studio reserves the right to verify the reported issue against product descriptions, dispatch records, quality-control documentation and other available evidence.

No voluntary refund, replacement or exchange will be authorised without satisfactory verification.

The reporting deadline does not extinguish statutory claims for defective, misdescribed or non-conforming goods where applicable consumer protection legislation provides mandatory remedies.

4. Verification and Resolution of Claims

Upon receipt of a complaint, Vavna Designs Studio will examine the supporting documentation and determine whether the reported issue qualifies for resolution under this policy or applicable law.

Where a qualifying defect, damage or incorrect delivery is established, an appropriate remedy will be provided, which may include:

• Repair, where practicable.

• Replacement with the same product, subject to availability.

• Replacement with another product by mutual agreement.

• Partial or full refund, where appropriate.

• Any other remedy required under applicable consumer protection legislation.

As many Vavna products are individually designed or produced in limited quantities, identical replacements may not always be available.

Customers must not dispatch any merchandise for return without receiving written return instructions from Vavna Designs Studio.

5. International Order Cancellations

Customers may request cancellation within 48 hours of placing an order, provided the order has not already been dispatched or reached a stage at which cancellation is no longer reasonably possible.

All cancellation requests must be submitted in writing to customercare@vavna.in, clearly mentioning the order number.

Once an international order has been dispatched, cancellation cannot ordinarily be accepted for change-of-mind reasons.

Approved pre-dispatch cancellations will be refunded through the original payment method.

These conditions do not restrict statutory remedies for non-delivery, defective goods or failure to supply merchandise as agreed.

6. Custom-Made, Personalised and Special-Order Products

All orders for custom-made, personalised, specially commissioned or altered products are final and non-cancellable once production, procurement, customisation or alteration has commenced.

By confirming such an order, the customer expressly acknowledges and accepts that materials, artisan labour and production resources may be committed specifically to their requirements.

Accordingly, no cancellation, change-of-mind refund or voluntary exchange will be permitted after commencement of work.

Requests to modify the order after commencement may be accepted or declined at Vavna Designs Studio's discretion, and any approved modifications may attract additional charges.

These restrictions do not affect remedies required by applicable law for defective products, material misdescription or failure to supply the goods as agreed.

7. International Return Shipping and Associated Costs

International returns involve customs procedures, documentation and substantial transportation costs.

Customers must obtain written authorisation and return instructions before dispatching any merchandise to India.

Where Vavna Designs Studio exceptionally agrees to a discretionary return or exchange, the customer shall ordinarily bear the associated international return freight, customs charges and handling expenses, as communicated before the return is arranged.

Where a return arises from a problem for which Vavna Designs Studio is legally responsible, the allocation of return shipping and related costs will be governed by applicable consumer protection laws.

8. Customs Duties, Import Taxes and Refusal of Delivery

International shipments may be subject to customs duties, import taxes, clearance charges and other levies imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the recipient.

Customers are responsible for providing accurate delivery information and cooperating with reasonable customs clearance requirements.

If a customer refuses delivery, fails to pay applicable import charges or fails to complete customs clearance, the shipment may be returned to India, abandoned or otherwise handled by the carrier or customs authorities.

Where legally permissible, Vavna Designs Studio reserves the right to deduct actual, non-recoverable expenses from any discretionary refund, including:

• Original international shipping charges.

• Return shipping charges.

• Customs duties and clearance fees charged to Vavna Designs Studio.

• Documented carrier charges arising from the refusal or failed clearance.

Any remaining refundable amount will be determined after the shipment's status and associated expenses have been established.

No deduction will be applied in a manner that restricts mandatory consumer rights or remedies arising from Vavna Designs Studio's failure to fulfil an order correctly.

9. Refund Processing

Approved refunds will ordinarily be issued to the original payment method used for the purchase.

The time required for the refund to appear in the customer's account depends on the payment gateway, issuing bank and international banking procedures.

Currency conversion differences and independently imposed bank charges will be handled in accordance with applicable law and the relevant payment provider's terms.

10. Handcrafted Products and Natural Variations

Vavna Designs Studio celebrates the distinctive character of traditional Indian textiles and artisanal craftsmanship.

Slight irregularities in weave, print alignment, embroidery, colour distribution and texture may be natural characteristics of handcrafted production rather than manufacturing defects.

However, this provision does not exclude claims where merchandise fails to meet its description, applicable quality requirements or mandatory consumer guarantees.

11. Consumer Protection Rights

Nothing in this policy excludes, restricts or modifies any statutory consumer right or remedy that cannot lawfully be excluded.

For Australian customers, this includes applicable rights under the Australian Consumer Law, including consumer guarantees and legally prescribed remedies for qualifying product failures.

For customers in the United States, applicable federal and state consumer protection laws continue to apply.

Where mandatory consumer protection requirements conflict with any voluntary return, cancellation, reporting or evidence condition in this policy, the applicable mandatory legal requirements shall prevail.

12. Contact Information

For international order cancellations, return requests, product concerns or refund enquiries, please contact:

Vavna Designs Studio
193/1H, Picnic Garden Road, Kolkata, West Bengal, India
Email: customercare@vavna.in
WhatsApp: +91 7200094225

Please mention your order number in all correspondence.